Returns & refunds

30-day returns

You may return any unopened, unused product in its original sealed packaging within 30 days of delivery for a full refund of the product price.

For hygiene reasons, opened skincare cannot be returned unless it is faulty, damaged or was sent in error.

How to start a return

Email support@youlookfabulous.me with your order number and the items you want to return. We reply with a returns reference and the address to send to.

Return shipping is paid by the customer unless the item was damaged, faulty or incorrect.

Refunds

Refunds are issued to the original payment method within 5–10 business days of us receiving and checking the return. Your bank may take a further few days to show it.

Original shipping charges are refunded only where the whole order is returned because it was faulty or incorrect.

Authenticity guarantee

If any product fails an authenticity check with the brand, we refund it in full and you do not need to return it. Send us the batch code and the brand's response.

Cancellations

Orders can be cancelled for a full refund any time before dispatch. After dispatch, the returns process above applies.

EU and UK customers additionally have the statutory 14-day right of withdrawal from the day of delivery; this sits alongside, and does not replace, the 30-day policy above.